Spacebar FAQs

  • What is Spacebar?
  • Spacebar is a free mobile app that lets artists stream their live performances just using their iPhone and a 3G or Wi-Fi connection.
  • How do I live stream?
  • Check out our How To page.

  • Why do you link to my Facebook profile? Or, what if my Page isn’t listed after Spacebar connects?
  • Spacebar links to your Facebook Page to confirm your streaming identity, enable listeners Liking you, use your photo and, if you are a venue, to add a map pointer based on your Facebook address — so those listening know where to go.
    For Facebook Pages, you need to have Administrator access to the Artist or Venue’s official Page. This restriction is for your protection.
  • Does Spacebar stream video?
  • We do not. Spacebar uses the higher bandwidth capacity of modern wifi and data plans that others use for video to instead stream higher resolution audio. Our goal is to approach CD quality sound. We are an alternative to other streaming services in that we believe there is something pure about just listening to an artist perform, and the best place to see live music is at the venue, not on a mobile device.
  • Can I get an alert on my phone when my favorite artist begins to play?
  • Yes! First, be sure to opt-in to receiving the alerts. On your iPhone or iPad, go to Settings > Notification Center and enable Spacebar notifications. Then, under Upcoming Shows, you can click Alert Me when your favorite show begins, or when your favorite artist is playing, click Alert on the show and you’ll be notified anytime that artist begins to stream a show.
    Spacebar does not interrupt you with any other alerts. We only send an alert when a show or artist you have requested to know about takes the stage.
  • Why should I enable Spacebar to see my Location?
  • Doing so helps the artists. After each show, we provide the artist a list of cities where the listeners tuned in from. Spacebar does not see your precise location — just the city or town. Emerging and touring artists find this localized information quite useful, as they discover they have fans in a new city, and that helps them plan their next tour. Listeners sharing their Location also helps artists book venues in out-of-town cities, as they can see they have fans there who hopefully will be excited to come see them perform in person.
  • What information do you see from Listeners?
  • Not very much. We do not see your email address, Apple user ID, password, credit card information or any other information about you (other than the city where you are listening from, if you allow us). If you tip an artist or buy an audio ticket, the payment is processed securely through your Apple iTunes account, and we never see any of your payment or credit card information. Our system works just like you are purchasing a paid app from the AppStore. We do see the total number of tips and fan interactions for each show, but we do not see the individual data. We don’t know who tips or doesn’t tip, just that (for example) ten listeners tipped $1.
    Shortly after each show, Spacebar sends artists their total tips or ticket revenue from the show, and at the end of each month, Apple sends us our share of the funds that listeners have paid to Apple as reimbursement.
    This is explained in more detail in Spacebar’s Privacy Policy.
  • As a fan, how do I identify myself to an artist I like?
  • If you Like an artist’s Facebook Page, or Follow them on Twitter, or share the show on your social media pages to encourage others to listen too, the artist can see you as a new fan of theirs through their Facebook and Twitter accounts. Spacebar does not collect data whether you, as an individual listener, Like or Follow an artist. We only see, for example, that ten listeners of a show used Spacebar to Like or Follow an artist, and we pass along that anonymous, total amount to the artist so they know how successful their stream was in spreading their music.
  • What does the Applause button do?
  • By pressing the applause you will let the artist know that somebody out there likes their performance, and at what point you liked it. Spacebar reports to the artists the number of applauses and when they occur.
  • Are performances free?
  • Usually. We find that more people listen to free shows. Artists decide if shows are free, $1 or $2. Listeners pay through their Apple ID. If they charge for shows, 1/3 of the money goes to the artist, 1/3 goes to your venue, and 1/3 goes to Spacebar. Listeners can also tip artists during performances.
  • What’s in it for me as a venue owner?
  • Free marketing. Most venues are proud of the musicians they curate, and fans listening on mobile devices is no substitute for being there seeing the show. The map allows fans to see where the show is playing so they easily know where to catch this or a later show.
  • What about performance rights?
  • Spacebar supports musicians and PROs, and for each musical event withholds 10% from the gross proceeds for performance rights related to Spacebar audio content.
  • Can I use other apps on my iPhone while listening to a performance on Spacebar?
  • Yes, you can.
  • Can I rejoin a Spacebar show if I need to take a call during the audio stream?
  • Yes. Once you buy a show, you can rejoin that same show as many times as you wish.
  • What happens if I interrupt the Spacebar listening experience by listening to something else, such as a YouTube video?
  • Any time you use something on your phone that needs your speaker or earphones, your iPhone will cut the Spacebar listening stream. You can rejoin the same Spacebar performance by returning to the app.
  • How long does it take for the stream to begin after I push Play?
  • It generally takes about 10 seconds for the stream to reach your iPhone from our cloud servers.
  • How do I pay for the show?
  • Spacebar uses your iTunes Account for in-app payments of audio tickets and tips for artists.
  • Does listening on Spacebar affect my mobile phone bill?
  • Maybe, it depends upon your data plan. Your normal cell/data rates apply if you are listening and not on wifi. But streaming audio over data is not nearly as bandwidth intensive as video, so most users can listen to several shows per month under their normal plans. Best option, however, it to get on a reliable wifi network.
  • Can I invite artists to use Spacebar?
  • Yes, please let your musician friends know about Spacebar, or write to us at music@spacebar.com
  • Can I broadcast or listen from anywhere in the world?
  • Yes, assuming there is good connectivity.
  • Can I switch between shows?
  • Yes, you can buy multiple shows and switch between them.
  • When will this-or-that feature be in Spacebar?
  • We are working hard to improve Spacebar with new features and better reliability, and plan to release updated versions often. We don’t announce new features until they are ready for release. But, if you have ideas or requests that you would like to see in the product, please write to us at feedback@spacebar.com
  • Can I buy a show in advance?
  • At this time, though you can be notified when a show starts, you cannot purchase a listen ticket until it begins.
  • When and how might I expect to get a refund?
  • If you experience technical issues or an interrupted broadcast, please tell us about it by writing support@spacebar.com and requesting a refund. Sorry, we cannot refund artists’ tips, or for shows where you checked-out a new band and thought the band generally sucked.
  • What’s in a Name?
  • The spacebar is the key on the keyboard that early audio post-production software used to start and stop music, and this key has become widely adopted as the Play button. Also, we see ourselves as a large, virtual showplace for live music globally.